All events directly booked with THE JOY LAB
Experiences booked directly with the experience provider.
Refund policies related to private experiences & custom events arranged directly between a guest and an experience provider are set by the experience provider outside the control of THE JOYLAB cancelation policy. Your booking confirmation clearly states the refund policy that applies to your specific booking.
Our Partners and hosts make every effort to continue, as scheduled, with experiences or events. Should bad weather conditions create an unsafe scenario for guests or hosts, a change or partial cancellation of an itinerary or activity may be the result. Should an individual experience or event be canceled by host or guest, or should an itinerary substantially change or result in a cessation of the trip, THE JOYLAB will work with your host to provide an appropriate refund.
Fill the form to officially request a cancellation of your experience or event. You must provide your reservation confirmation number, the last four digits of the credit card used to make the reservation (we will refund the balance to this card) and zip code of the card's billing address.